Our analytics utilizes our proprietary AI-powered Natural Language Processing (NLP) engine, drawing from over 20,000 citations in comprehensive academic research on Linguistic Inquiry Word Count (LIWC). It analyzes spoken language to identify and quantify patterns, including word categories, psychological processes, and linguistic dimensions, such as vocabulary, grammar, syntax, semantics, pragmatics, and discourse structure.
Utilizing LIWC provides valuable insights into psychological and social processes through language pattern analysis focusing on these 4 areas:
Themes
- Based on word frequency count and associated themes.
- Key themes represent the frequency of appearance in sessions, indicating unresolved client issues if repeated.
- Offers over a hundred available themes, with the top 10 included.
Emotions
- Detects 14 emotions and their strength, alongside sentiment analysis.
- Provides nuanced insights into people's feelings beyond simple positivity, negativity, or neutrality.
Cognition
- Measures automatic cognitive processes related to attention and environmental input processing.
- High scores indicate a heavy cognitive load, which may make processing information more difficult, while low scores suggest that attentional demands are manageable.
Rapport
- Language style matching between therapists and patients predicts empathy and therapeutic alliance.
- Greater language style matching correlates with improved mental health outcomes.
- Indicates the importance of care provider’s mirroring patients' language style for effective communication and rapport building.
The analytics visualization provides:
- Graphical representation for each area for both participants.
- Line graphs indicate the platform's analyses, highlighting high and low points of conversation.
- Data points on the graph to isolate specific details of the conversation using the transcript icon.
- Option to download graphs/charts in PDF.
It is important to note that while analytics insights may aid in assessment, they are not intended for diagnosis. Rather, they may be used as a tool in providing language-based assessments. Ultimately, care providers are responsible for clients’ diagnoses and care plans.