User experience difficulties when launching and joining session/s from links shared via mobile applications, such as Facebook Messenger, and other messaging applications.
When clicking a session link sent through a messaging application, a pop up window shows.
Android | iOS |
Choose the option to Copy Link or Open in External Browser (Google Chrome) when launching a session. Click on Join Session when your browser tab opens. | Click Copy Link to copy the session URL, and paste it on your Safari browser to continue. |
We recommend accessing the platform using Google Chrome or Safari, as these supported browsers provide the most stable performance and help prevent issues such as video/audio disruptions or a white screen during a session.