Registration
- How Do I Log Out of my Account?
- How to Register
- How to Login/Create an Account Anonymously
- I Am Not Receiving the Registration Verification or Password Reset Email
- Why am I being Asked for an Org Code when Trying to Log in?
- What is an Organization Code?
Client
- Frequently Asked Questions (Clients)
- How to Connect with a Care Provider
- How to Book a Session with your Care Provider
- How to Join your Scheduled Session
- Why Can’t I Book a Session with my Care Provider?
- My Care Provider is Not Responding to my Messages, What do I do?
User Profile
- How to Set Preferences
- New Scheduler & Calendar Enhancements
- How to Edit Profile Intake Questions
- How to Edit Personal Information
- How to Change your Password Inside the Platform
- How to Check Notifications and Messages
Common Errors and Troubleshooting Steps
Care Provider
- Adding a Supervisor
- Adding or Matching Clients with Care Providers
- Why are my Accrued Hours Not Updating?
- Session Best Practices
- Getting Started as a Care Provider
- How to Create a Progress Note
Sessions
- Using Visualization in Analytics
- How to Join a Group Session
- How to Update the Date and Time of a Scheduled Session
- Enabling Session Features for Client-Booked Sessions
- How to Book a Session with your Client
- How to Book a Group Session
Supervisor
Organization Admin
- Creating a Custom Consent Form
- Setting Up your Org Admin Account
- Error Message, “This user already has this relationship,” When Trying to Pair a Client, Care Provider, or Supervisor
- Checking User Details, Activity, and Sessions
- Creating User Accounts
- Enabling Preferences