#eap,
Where do I sign up for free counselling?
- You may sign up here: https://caccf.ca/free-virtual-addiction-counselling/https://www.caccf.ca/get-a-head/
It's asking me for an organization code to proceed with my registration.
- If you're a client or a person looking for help, the org code for CACCF is mcF6.
I am looking for a service provider with a specific expertise, availability, or speaks another language.
- Email techsupport@caccf.ca to inquire if a service provider with your specific need is available.
Why can’t I book a session with my service provider?
- It's likely that your provider hasn't set their availability open to better manage their schedules. Message your service provider via the platform to schedule a session that works for both of you.
My service provider is unresponsive to my messages.
- Email techsupport@caccf.ca and let them know that the service provider is inactive.
I would like to get paired with a new service provider.
- You can unmatch from your current service provider, and once that’s complete, you’ll be able to choose from a list of service providers that best meet your needs. For instructions on this process, please click here.
How do I book a session with my service provider?
- Please view a step-by-step walkthrough of the process here.
Who do I contact if I have questions or technical issues on the Keel Mind platform?
- For errors encountered within the platform, submit a ticket with the Customer Support Team at Keel Mind.
- For guidance with navigating the platform, please visit our Help Desk.
I would like to deactivate my account.
- Email techsupport@caccf.ca to request account deactivation.
I signed up for Keel Mind Academy.
- To access CACCF's training courses on Keel Mind Academy, please ensure that the email you used to register for the course with CACCF matches the email associated with your Keel Mind account.
- To help navigate the Keel Mind Academy, please click here.
#eap